Total purchase in AUD

Postage and handling fee in AUD

Yes, we welcome phone and fax orders between office hours 9.30am to 4.30pm EST Monday to Friday except public holidays. However, we take priority in processing online (internet) orders.

If you have ganged up a bunch of tea requests from friends and family and would like to place a large order, you are welcome to email us the list of products you would like to purchase and we can put together the order for you. It is easy!

We prefer your payment by visa or mastercard*. You can also pay by direct deposit (bank details shown at the end of the purchasing process, on the order receipt), Post Office Money Order (if your order is over $40.00)
PLEASE DO NOT SEND CASH OR CHEQUE!

Any order that is to be paid by direct deposit / Post Office Money Order and we have not received payment after 2 weeks will be cancelled (we typically send 2 reminders within this period) .

*If you are paying by visa or mastercard, you can choose to call us with your credit card details if preferred. You will be billed by Empiro Pty Ltd. ABN 32106826322.

Once you have finished checkout, there will be an order receipt emailled to you. You can also log in and go to "Membership" section to see where your order is at.

A shipping confirmation email will be sent to you once the order has been shipped.

We endeavour to process your order AND dispatch within 1-2 working days. Any products that you can order means we have stock. If there are any exceptional reason causes us to delay dispatching your order (such as we are waiting for extra instructions from you), we will let you know as soon as practicable.

Please factor in typical timeframe for the delivery method you have chosen to deliver your shipping address, dispatching from Sydney.

The short answer is no –we are an online business. Besides, why would you want to waste petrol and roam around busy Sydney streets and look for parking, when we can deliver to your doorsteps!

No, currently we only ship within Australia. We intend to start shipping selected overseas countries closer to Xmas 2008.

All sales are final. We do not normally give refunds if you simply change your mind or make a wrong decision.

We only accept return of the non-tea/food item sent to you by mistake. Goods has to be returned in its original, resaleable condition with all of its packaging materials. Before returning goods that meets the above condition, please contact us with your purchase details including the order number (00xxxx) and we will provide you with information on how to return the item at no charge to you.

If you require more information about any of our products, please email us (we would be happy to send you larger photos to check out the products).

No. We respect the importance of maintaining the privacy of our customers. We do NOT sell, trade, or give away any information we collect from our members. We welcome your feedback concerning our privacy policy. Please us our contact us form to send your comments and questions .

We require your email address to send you the email order confirmation and shipping confirmation; and your phone number just in case we need to contact you about your order and you're unreachable by email (eg your email address was not entered correctly).

We source tea and tea accessories from all over the world (sorry but no branded tea) and loose leaf quality tea is our specialty. So if you’re looking for something specific, let us know. If there is sufficient demand for it, we’ll try to track it down!

Are you planning for a wedding or birthday party or a product launch? We do lots of custom packing so contact us with your tea choice, packing size, budget and date and we will see if we can help!