No, we don't. You can purchase 0.5kg or 1kg or 10kg –the choice is yours! Please bear in mind though that standard postage and handling costs applies regardless of the size of your order.

If you are after bulk buying, please contact us with your requirements including delivery address, any specific packing.

We would be happy to send out small samples of our tea for business buying evaluation. 5 samples maximum per wholesale member. Please email us your requirements, along with your company name, ABN/ACN and contact details including a phone number.

As part of our customer service, our wholesale members receive free samples and other promotional materials from time to time, as well as our online newsletters once a month.

At this point we only have a small range of prepacked products in the stock range. We offer custom packaging if you require over 4kg per kind, or 2kg per kind x 4 kinds minimum. For small quantities, we can provide empty tins or bags for you to package tea economically.

Yup! Why stop at standard range! If you have a recipe, providing we can source all the ingredients, we can certainly mix it up for you! Minimum order will depend on the complexity of the recipe and how easy to source the ingredients. Chat to us about your special blend today!

Payment is required upon order. We prefer your payment by visa, mastercard* or direct deposit (bank details shown at the end of the purchasing process, on the order receipt)

Any order that is to not paid within 2 weeks from ordering date will be cancelled (we typically send 2 reminders within this period).

*If you are paying by visa or mastercard, you will be billed by Empiro Pty Ltd. ABN 32106826322.

Online payment, contrary to the media hype, is a fairly secure way to pay (safer than giving away your visa number to anyone on the other side of the phone...)

We use PayPal’s Payflow Payment Gateway (www.paypal.com.au) previously known as VeriSign Payment Services as our ecommerce payment gateway supplier. Every payment made on www.teas.com.au is fully secured by using PayPal’s high level encryption technology.
 
When the ‘Confirm Order’ button is pressed, it will take you to PayPal’s secure page where you will enter your credit (or debit) card details. Your bank authorises or declines the transaction and notifies PayPal, who in turn will show you the transaction result. This process takes place in real-time while you wait – typically takes 3-6 seconds.
 
Upon card transaction approval, you will be taken back to our website (www.teas.com.au).
 
Paypal Australia uses 128 bit SSL (Secure Sockets Layer) and the Australian banking industry standard encryption to provide high level security to protect by your and our credit card payment data.
 
You can tell if your browser (Internet Explorer / Firefox etc) supports SSL for encrypted eCommerce – you should see a padlock on the page where your credit card details are entered.

Yes, we welcome phone and fax orders between office hours 9am to 5pm EST Monday to Friday except public holidays. However, we do prefer online ordering as it minimises human error / misinterpretation and we take priority in processing online (internet) orders.

We endeavour to process your order within 1 working day once your payment has been cleared. Please allow 2-4 days for the standard stock orders to be packed and another 2-10 days for delivery depending on where you are. (We endeavour to send out your order within the same day or the following day after payment is cleared but we do not guarantee it)

We will contact you during processing your order if there is any item on backorder. Sending backorders to you will incur no extra charge to you.

If you are using our online shopping cart, an email order receipt will be sent to your email address after you have completed the check out processs. You can log in and under "Membership overview" you will see where your order is at.

An email shipping confirmation will be sent to you once the order has been dispatched.

All sales are final. We do not normally give refunds if you simply change your mind or make a wrong decision.

We only accept return of the non-tea/food item sent to you by mistake, WITHIN 7 DAYS of receipt of goods. Goods has to be returned in its original, resaleable condition with all of its packaging materials. Before returning goods that meets the above condition, please contact us with your purchase details including the 8 digit order number and we will provide you with information on how to return the item at no charge to you.

Although our core business focus is the Australian market, we welcome opportunities for "foreign exposure". Please contact us with your requirement and we will quote accordingly.

You are responsible for any local import duties, taxes charged by your country. We do not take responsibility for any delays in your country caused by the customs / quarantine department.

No. We respect the importance of maintaining the privacy of our customers. We do NOT sell, trade, or give away any information we collect from our members. Please use our contact us form to send us your comments or questions concerning our privacy policy.

We require your email address to send you the email order confirmation and shipping confirmation; and your phone number just in case we need to contact you about your order and you're unreachable by email (eg your email address was not entered correctly).

We source tea and tea accessories from all over the world. So if you’re looking for something specific, let us know. If there is a demand for it, we’ll try to track it down!

Our specialty is loose leaf tea and we do sell infusers/empty tea bags. We currently do not carry teabagged tea as we do believe to enjoy tea with all its true flavours, making tea with an infuser or teapot is the best way to go. Keep in mind loose leaf tea (especially oolong) and many herbal infusions we carry requires a lot of room to expand in order for the true flavour to come out.